Last updated: 31 August 2026

1.1 These Terms & Conditions ("Terms") apply to any website design and development services ("Services") provided by Happy Tech, operated by Abrie Bester ("we", "us", "our"), to any person or business engaging those Services ("you", "your", "the Client").

1.2 By submitting our website planning form, confirming a quote, or making payment for Services, you accept these Terms.

1.3 These Terms are governed by the laws of New Zealand.

2.1 We provide website design and build services, primarily using Google Sites, Google Forms, and related Google Workspace tools.

2.2 Our current packages, pricing and inclusions are set out on our website's Pricing page. Pricing may change at any time — the price and scope that applies to your project is the one confirmed in writing (including by email) at the time we agree to proceed, regardless of any later change to our published pricing.

2.3 Our packages cover the website build only. Domain registration/renewal, paid third-party services, and other external costs are not included unless specifically stated in your quote.

2.4 Connecting a domain you own (or have purchased) to your website is included as standard — see clause 9 (Domain Names) for how this works.

2.5 A basic contact form is included as standard. If you would like a more detailed or custom form (for example, a detailed project intake form), or other functionality beyond the standard package, we'll scope and quote this individually during our initial consultation, before any payment is made.

2.6 We are not currently registered for GST, so GST is not charged on our prices. If this changes, our published pricing will make this clear.

3.1 You may submit an enquiry through our website forms. We will review your submission and follow up to discuss your requirements.

3.2 We will confirm the scope of work and the price with you in writing (including by email) before any payment is requested.

3.3 A quote remains valid for 14 days from the date given, unless stated otherwise.

4.1 Full payment is required upfront, after you've confirmed the scope and price with us and before we begin building your website.

4.2 Payment can be made by bank transfer or another method we agree to in writing.

4.3 If we haven't yet started work on your website, and you decide to cancel within 48 hours of payment, you're entitled to a full refund.

4.4 Once we've started building your website, payments are non-refundable — except as set out in clause 14 (Cancellation by Us).

5.1 How long a project takes depends heavily on how much content you provide:

(a) if you provide most of your own content (text, images, and business details), we aim to have a first draft ready within 3-5 days for the Starter Package, or 6-10 days for the Mid-Scale Package; (b) if we need to research your business and write content on your behalf because limited information was provided, expect the first draft to land on the longer end of that window, or potentially beyond it, as more work goes into researching and drafting from scratch.

5.2 These are estimates, not fixed deadlines, and depend on how promptly you provide content and feedback. Unless we've agreed a specific completion date with you in writing, we'll complete your project within a reasonable time given its scope and complexity.

5.3 We'll let you know as early as possible if anything is likely to meaningfully affect your project's timeframe.

6.1 Once we've built your website and shown it to you for review, you're entitled to two free rounds of revisions.

6.2 A "revision" means reasonable adjustments within your project's agreed scope — such as wording changes, layout adjustments, swapping images, or correcting content that doesn't accurately reflect your business. It doesn't include a fundamentally different direction for the site, new pages or features beyond your original package, or a substantial rewrite of most of the site's content.

6.3 Where we've written content on your behalf because limited information was initially provided, your first round of feedback correcting or refining that content is expected and still counts within your two free rounds — it just doesn't extend beyond them.

6.4 Requests beyond what's covered by clause 6.2, or beyond your two free rounds, will be quoted separately before we carry out the work.

6.5 To keep things efficient, please provide all requested changes for a round together in one message, rather than several separate follow-ups — this helps us action them properly and avoid miscommunication.

7.1 You agree to provide the content needed for your website (such as text, images, logos, and business information) in a timely manner.

7.2 You warrant that any content you provide:

(a) is accurate and not misleading; (b) does not infringe anyone else's copyright, trademark, or other legal rights; (c) is not defamatory, obscene, or unlawful; and (d) you have the right to use and provide to us for this purpose.

7.3 We're not responsible for delays caused by late or incomplete content from you.

7.4 It's your responsibility to review your website carefully before launch — once you've approved it, we're not liable for errors that could have reasonably been picked up during your review.

7.5 Some add-ons or services may require you to provide specific information or take an action on your own accounts — for example, your domain registrar details, existing social media links, your preferred QR code destination, or setting up your own Stripe/PayPal account for a payment option.

8.1 We build websites under our own Google account during development.

8.2 Once your website is complete and approved (and, if you've chosen to connect a custom domain, once that's confirmed working — see clause 9), we will add your nominated Google account as an owner/manager of the website, and share edit access to any linked forms and their response spreadsheet(s).

8.3 From that point, the live website and its associated forms belong to you. It's your responsibility to keep your Google account secure, as this controls access to your site.

9.1 Connecting a custom domain (e.g. yourbusiness.co.nz) to your website is optional. If you don't want one, your website will simply remain at its default Google Sites web address, and clauses 9.2–9.6 below won't apply to your project.

9.2 If you do want a custom domain, a domain name is separate from your website and is not included in our package price. You are responsible for owning and paying for your own domain, either because you already own one or by purchasing one directly from a domain registrar of your choice, under your own account.

9.3 We do not register, purchase, or hold domain names on your behalf, and we don't act as an intermediary for any domain-related payment.

9.4 Once you have a domain, we will handle the technical work of connecting it to your website. This involves us generating the required verification and routing records, and asking you to add these to your domain's settings at your registrar. This is a simple, one-off task on your end — no login or account access needs to be shared with us.

9.5 Domain connection happens before final handover under clause 8, so that we can confirm everything is working correctly before the website becomes yours to manage.

9.6 We're not responsible for delays or issues caused by your domain registrar, including delays in DNS changes taking effect (which can take up to 48 hours).

10.1 You own the content you provide (such as your business name, text, images, and branding) and, following handover under clause 8, you own the resulting live website.

10.2 We retain the right to reuse general design approaches, layouts, and techniques developed in the course of your project for other clients — we just won't reuse your specific branded content or business information.

10.3 We may, unless you ask us not to, reference that we built your website (for example, in a portfolio), without disclosing confidential business details you've shared with us.

11.1 For 14 days following your website going live, we'll fix any genuine bugs or errors in our build at no extra cost.

11.2 This warranty doesn't cover new change requests, content updates, domain/DNS issues outside our control, or issues caused by changes made by you or anyone else after handover.

12.1 We'll take reasonable care in providing our Services, but we don't guarantee specific business outcomes (such as increased sales, enquiries, or search engine rankings) resulting from your website.

12.2 To the extent permitted by law, our total liability to you arising from these Terms or our Services is limited to the amount you paid us for the relevant project.

12.3 We're not liable for indirect or consequential loss, including loss of profits, business, or data.

12.4 Nothing in these Terms limits any rights you have under the Consumer Guarantees Act 1993 or Fair Trading Act 1986 that cannot lawfully be excluded.

13.1 Our Services rely on third-party platforms, including Google Sites, Google Forms, Google Sheets, Google Drive, and your chosen domain registrar. We don't control these platforms and aren't responsible for their availability, changes, or outages.

13.2 Your use of these platforms is also subject to their own separate terms of service.

14.1 We may decline to take on or continue a project, including where content supplied is unlawful, offensive, or otherwise inappropriate, or where we're unable to reach agreement with you on scope or requirements.

14.2 If, for any reason, we don't deliver a completed and launched website — whether we decline to continue before starting, or are unable to complete the project after work has started — you'll receive a full refund of any amount paid. This reflects that an unfinished website has no practical use or value to you.

15.1 Our collection and use of personal information is set out in our Privacy Statement, which forms part of these Terms.

16.1 Force majeure: We're not liable for delays or failures caused by circumstances beyond our reasonable control (such as outages of third-party platforms, illness, or other unforeseen events).

16.2 Changes to these Terms: We may update these Terms from time to time. The current version will always be available on our website, with the date it was last updated. Any changes apply to new projects only — they don't alter the terms of a project you've already engaged us for and paid towards, unless we're required to make a change to comply with the law.

16.3 Entire agreement: These Terms, together with any quote or scope confirmed in writing between us, form the entire agreement between us for your project.

16.4 Severability: If any part of these Terms is found to be unenforceable, the rest will continue to apply.

16.5 Contact: Questions about these Terms can be sent to happytech.nz@gmail.com.