Last updated: 2 October 2026

1.1 These Terms & Conditions ("Terms") apply to any website design and hosting services ("Services") provided by Happy Tech, operated by Abrie Bester ("we", "us", "our"), to any person or business engaging those Services ("you", "your", "the Client").

1.2 Our Services involve two separate payments: a one-off Build Fee for the initial website build, and an ongoing Website Service fee for continued hosting, support, and updates. These are explained fully in clauses 4 and 7.

1.3 As part of your Website Service, we handle your website's hosting and all updates for you — so you never have to learn a content management system or worry about technical upkeep. This means the website itself remains ours to manage and operate on your behalf, for as long as your service is active; you don't need admin access, because you'll never need to use it. This is explained fully in clause 9.

1.4 By submitting our website planning form, confirming a quote, or making payment for Services, you accept these Terms.

1.5 These Terms are governed by the laws of New Zealand.

2.1 We provide website design, hosting, and ongoing support services, primarily using Google Sites, Google Forms, and related Google Workspace tools.

2.2 Our current packages, add-ons, pricing and inclusions are set out on our website's Pricing page. Pricing may change at any time — the price and scope that applies to your project is the one confirmed in writing (including by email) at the time we agree to proceed, regardless of any later change to our published pricing.

2.3 Your Build Fee covers the initial website build only. Domain registration/renewal, paid third-party services, and other external costs are not included unless specifically stated in your quote.

2.4 Once your website is live, your chosen ongoing Website Service covers hosting, support, and a set allowance of content updates each month, as set out in clause 7.

2.5 Connecting a domain you own (or have purchased) to your website is included as standard in every package — see clause 10 (Domain Names) for how this works.

2.6 A basic contact form is included as standard. If you would like a more detailed or custom form (for example, a detailed project intake form), or other functionality beyond the standard package, we'll scope and quote this individually during our initial consultation, before any payment is made.

2.7 We are not currently registered for GST, so GST is not charged on our prices. If this changes, our published pricing will make this clear.

2.8 Example websites shown on our website are demonstrations only. They are fictional, they don't represent real businesses or offers, and any forms or buttons on them are not functional. Any contact details shown on them are ours.

3.1 You may submit an enquiry through our website forms. We will review your submission and follow up to discuss your requirements.

3.2 We will confirm the scope of work, your Build Fee, and your ongoing Website Service fee with you in writing (including by email) before any payment is requested.

3.3 A quote remains valid for 14 days from the date given, unless stated otherwise.

4.1 Full payment of your Build Fee is required upfront, after you've confirmed the scope and price with us and before we begin building your website.

4.2 Payment can be made by bank transfer or another method we agree to in writing.

4.3 If we haven't yet started work on your website, and you decide to cancel within 48 hours of paying your Build Fee, you're entitled to a full refund.

4.4 Once we've started building your website, Build Fee payments are non-refundable — except as set out in clause 15 (Cancellation by Us).

4.5 Your Build Fee does not include your ongoing Website Service — see clause 7 for how and when that's charged.

5.1 How long a project takes depends heavily on how much content you provide:

(a) if you provide most of your own content (text, images, and business details), we aim to have a first draft ready within 2-5 days for the Starter Package, or 6-10 days for the Mid-Scale Package; (b) if we need to research your business and write content on your behalf because limited information was provided, expect the first draft to land on the longer end of that window, or potentially beyond it, as more work goes into researching and drafting from scratch.

5.2 These are estimates, not fixed deadlines, and depend on how promptly you provide content and feedback. Unless we've agreed a specific completion date with you in writing, we'll complete your project within a reasonable time given its scope and complexity.

5.3 We'll let you know as early as possible if anything is likely to meaningfully affect your project's timeframe.

6.1 Once we've built your website and shown it to you for review, you're entitled to two free rounds of revisions before launch.

6.2 A "revision" means reasonable adjustments within your project's agreed scope — such as wording changes, layout adjustments, swapping images, or correcting content that doesn't accurately reflect your business. It doesn't include a fundamentally different direction for the site, new pages or features beyond your original package, or a substantial rewrite of most of the site's content.

6.3 Where we've written content on your behalf because limited information was initially provided, your first round of feedback correcting or refining that content is expected and still counts within your two free rounds — it just doesn't extend beyond them.

6.4 Requests beyond what's covered by clause 6.2, or beyond your two free rounds, will be quoted separately before we carry out the work.

6.5 To keep things efficient, please provide all requested changes for a round together in one message, rather than several separate follow-ups — this helps us action them properly and avoid miscommunication.

6.6 Once you've approved your website for launch, clause 6 no longer applies — ongoing changes after that point are covered by clause 7 (Ongoing Website Service) instead.

7.1 Once you approve your website for launch, you'll activate your chosen ongoing Website Service. This is a separate, recurring fee from your Build Fee.

7.2 Your Website Service includes:

(a) hosting your website; (b) general support and assistance; (c) a monthly allowance of content updates (such as text or image changes), up to the amount of time stated for your package on our Pricing page at the date you confirmed your quote. Time is measured as the work time we reasonably spend on your requests.

7.3 Your Website Service fee is shown as a weekly rate on our Pricing page but is billed monthly, calculated as that weekly rate × 4.33 (the average number of weeks in a month). The exact monthly amount will be confirmed with you in writing before your first charge.

7.3A We may change the Website Service fee by giving you at least 30 days' written notice (including by email). The new fee applies from your first billing date after the notice period ends. If you don't wish to continue at the new fee, you may cancel under clause 7.7 before it takes effect and you won't be charged the new fee. Fee changes don't affect add-ons already purchased or any Build Fee already paid. 

7.4 Since all edits to your website are made by us, not you, please get in touch with your requested changes (by form, email, or call) rather than expecting direct access to make them yourself — see clause 9 for more on this.

7.5 Unused monthly allowance does not roll over to the following month, and can't be banked or combined across months. Content update time purchased as an add-on is a one-off purchase: unused time expires 30 days after purchase and does not renew or carry over.

7.6 If you need more than your monthly allowance, you can buy additional time as an add-on from our Pricing page. Requests outside what's reasonably considered a content update (such as new pages, new functionality, or a substantial redesign) will be quoted separately before we carry out the work.

7.6A Your monthly allowance is used before any add-on time. Add-on time is non-refundable, except where we discontinue your Website Service under clause 15.3, in which case we'll refund any unused add-on time.

7.7 You can cancel your Website Service at any time. Cancelling stops future charges, but doesn't refund the period you've already paid for — your service remains active until the end of that period.

7.8 If a scheduled payment for your Website Service fails or isn't made, we'll unpublish your website if payment isn't received within 7 days. We'll republish your website once payment resumes. If payment hasn't resumed within 30 days of unpublishing, we may treat your Website Service as cancelled under clause 7.7.

7.9 If you cancel, or your Website Service is cancelled under clause 7.8, we'll unpublish your website. We'll retain your website and its content for 30 days after unpublishing in case you wish to resubscribe. After 30 days, we may delete it — see clause 9.5 for how to request your content before then. Any unused add-on time is forfeited when your website is unpublished, unless clause 7.6A provides otherwise.

8.1 You agree to provide the content needed for your website (such as text, images, logos, and business information) in a timely manner.

8.2 You warrant that any content you provide:

(a) is accurate and not misleading; (b) does not infringe anyone else's copyright, trademark, or other legal rights; (c) is not defamatory, obscene, or unlawful; and (d) you have the right to use and provide to us for this purpose.

8.3 We're not responsible for delays caused by late or incomplete content from you.

8.4 It's your responsibility to review your website carefully before launch — once you've approved it, we're not liable for errors that could have reasonably been picked up during your review.

8.5 Some add-ons or services may require you to provide specific information or take an action on your own accounts — for example, your domain registrar details, existing social media links, your preferred QR code destination, or setting up your own Stripe/PayPal account for a payment option.

9.1 We build and host your website under our own Google account, and we retain ownership of the website itself at all times, including after launch and for as long as your Website Service remains active.

9.2 You do not receive admin, owner, or edit access to your website. All changes are made by us as part of your Website Service — see clause 7.4.

9.3 You own the content you provide (such as your business name, text, images, and branding) — see clause 11 (Intellectual Property) for how this applies alongside our ownership of the website itself.

9.4 If you cancel your Website Service, ownership of the website does not transfer to you. Clause 7.9 explains what happens to your website after cancellation.

9.5 You can request a copy of the content you've provided us (such as your text, images, and business information) at any time, including after cancellation, up until it's deleted under clause 7.9. This doesn't include the website build itself, its design, or our underlying template — see clause 11.2.

9.6 Your domain name (if you have one) always remains your own property, regardless of your Website Service status — see clause 10.

10.1 A domain name (e.g. yourbusiness.co.nz) is separate from your website and your Website Service, and is not included in our Build Fee or Website Service price. You are responsible for owning and paying for your own domain, either because you already own one or by purchasing one directly from a domain registrar of your choice, under your own account.

10.2 We do not register, purchase, or hold domain names on your behalf, and we don't act as an intermediary for any domain-related payment.

10.3 Once you have a domain, connecting it to your website is included as standard in every package. This involves us generating the required verification and routing records, and asking you to add these to your domain's settings at your registrar. This is a simple, one-off task on your end — no login or account access needs to be shared with us.

10.4 If you'd rather not handle this yourself, live one-on-one assistance is available as a paid add-on — see our Pricing page.

10.5 We're not responsible for delays or issues caused by your domain registrar, including delays in DNS changes taking effect (which can take up to 48 hours).

10.6 If your website is unpublished under clause 7.8 or 7.9, your domain will stop working until your website is republished. Ownership of the domain itself is never affected by this — it remains yours regardless of your Website Service status.

10.7 Our website includes a domain availability checker for your convenience. Availability results and prices shown are indicative only. Prices shown are first-year prices converted to NZD from another currency, renewal prices may be higher, and all results and prices are confirmed by the registrar. The checker uses third-party services to provide results, and the Register button takes you to Porkbun's website, a separate service with its own terms and privacy policy. We don't currently receive any commission or payment from Porkbun and don't endorse any particular registrar. You're free to use any registrar you choose. We're not responsible for the checker's accuracy or for your dealings with any registrar. 

11.1 You own the content you provide (such as your business name, text, images, and branding).

11.2 As part of your Website Service, we own and manage the website itself — its build, design, layout, and our underlying template and techniques — for as long as your service is active. This is what allows us to handle hosting, updates, and support on your behalf without you needing to manage any of it yourself.

11.3 We retain the right to reuse general design approaches, layouts, and techniques developed in the course of your project for other clients — we just won't reuse your specific branded content or business information.

11.4 We may, unless you ask us not to, reference that we built and host your website (for example, in a portfolio), without disclosing confidential business details you've shared with us.

12.1 As part of your active Website Service, we'll fix any genuine bugs or errors in our build at no extra cost, for as long as your service remains active.

12.2 This doesn't cover new change requests (see clause 7 for how those are handled), domain/DNS issues outside our control, or issues caused by changes made by anyone other than us.

13.1 We'll take reasonable care in providing our Services, but we don't guarantee specific business outcomes (such as increased sales, enquiries, or search engine rankings) resulting from your website.

13.2 To the extent permitted by law, our total liability to you arising from these Terms or our Services is limited to the total amount you paid us in the 12 months before the issue arose.

13.3 We're not liable for indirect or consequential loss, including loss of profits, business, or data.

13.4 Nothing in these Terms limits any rights you have under the Consumer Guarantees Act 1993 or Fair Trading Act 1986 that cannot lawfully be excluded.

14.1 Our Services rely on third-party platforms, including Google Sites, Google Forms, Google Sheets, Google Drive, other embedded services (such as Google Maps or YouTube), your chosen domain registrar, and the third-party services used by our domain checker. We don't control these platforms and aren't responsible for their availability, changes, or outages.

14.2 Your use of these platforms is also subject to their own separate terms of service.

15.1 We may decline to take on or continue a project, including where content supplied is unlawful, offensive, or otherwise inappropriate, or where we're unable to reach agreement with you on scope or requirements.

15.2 If, for any reason, we don't deliver a completed and launched website — whether we decline to continue before starting, or are unable to complete the project after work has started — you'll receive a full refund of any Build Fee paid. This reflects that an unfinished website has no practical use or value to you.

15.3 If we end your Website Service after launch for any reason other than non-payment under clause 7.8 (including if we stop operating Happy Tech), we'll give you reasonable notice where we're able to and will refund (a) the unused part of any Website Service fee you've already paid, calculated by the day from the date the service ends, and (b) any unused add-on time. We won't charge you anything further.

16.1 Our collection and use of personal information is set out in our Privacy Statement, which forms part of these Terms.

17.1 Force majeure: We're not liable for delays or failures caused by circumstances beyond our reasonable control (such as outages of third-party platforms, illness, or other unforeseen events).

17.2 Changes to these Terms: We may update these Terms from time to time. The current version will always be available on our website, with the date it was last updated. Any changes apply to new clients and new projects only — they don't alter the terms of an existing Website Service you're already subscribed to, unless we're required to make a change to comply with the law. We're not required to notify you of changes to these Terms that don't apply to your existing Website Service. Changes to the Website Service fee are dealt with under clause 7.3A.

17.3 Entire agreement: These Terms, together with the Pricing page as at the date you confirmed your quote or purchased an add-on, and any quote or scope confirmed in writing between us, form the entire agreement between us for your project and ongoing Website Service.

17.4 Severability: If any part of these Terms is found to be unenforceable, the rest will continue to apply.

17.5 Contact: Questions about these Terms can be sent to happytech.nz@gmail.com.